To cancel a ride, a passenger must call prior to the vehicle arriving at the pick-up location. Canceling in advance allows schedulers the opportunity to redirect vehicles to other passengers needing service.
Effective Date: January 30, 2023
You can either cancel using the app on your smartphone or by phone.
To cancel a ride by phone:
A ride is considered a no-show when:
If a passenger is a no-show, any other scheduled trips for that day will be automatically cancelled.
A pattern or practice of no-shows will result in suspension of MOD service.
Suspension of Service
A pattern or practice is generally defined as two (2) or more no-shows. The suspension period will last for four (4) weeks.
Passengers who have had service suspended twice will no longer be permitted to use the service.